GoodHub Platforms Limited/GoodHub “User” Terms and Conditions is a trading name of GoodHub Platforms Limited (“GoodHub”) (company number 10702553), registered in England, and has its registered office at 7 Gay Street, Bath, Somerset, BA1 2PH, England. We are registered with the office of the information commissioner (no. ZA290916) for data protection purposes.

Please note that we do not offer regulated investments through the platform. Therefore we are not authorised or regulated by the Financial Conduct Authority.

Where the term “GoodHub” is used in these Terms and Conditions, that term applies to and GoodHub Platforms Limited.

Where the term “Organisation” is used in these Terms and Conditions, that term will apply to any entity registering on GoodHub.

Where the term “Fundraiser” is used in these Terms and Conditions, that term will apply to any individual creating a fundraising page on behalf of an organisation. This applies whether that individual is raising funds on behalf of the organisation, or whether they are creating a fundraising page on behalf of another individual, individuals, or a team in order that they can raise funds for the organisation.

Where the term “User” is used in these Terms and Conditions, that term will apply to a donor, ticket purchaser or entrant to a sponsored event. The terms “user”, “donor”, “purchaser”, entrant and similar terms are interchangeable.

These Terms and Conditions may change or be updated from time to time. It remains your responsibility to access and check these Terms and Conditions wherever you access the website. The latest version of these Terms and Conditions will govern any future usage by you of the website and its associated services. The date on which these Terms and Conditions were last updated is stated at the end of this document.

WHAT WE DO provides an “online meeting place” and platform for UK registered organisations to communicate with their community and the public, and to promote and increase awareness of their organisation, its activities, initiatives and projects, and planned events. Organisations can also raise finance for their charitable activities and sell tickets to their events.

The services provided by GoodHub include validation of organisations wishing to register on, the verification of the ID of the principal applicant for the organisation, the provision of advice and support on communication and fundraising strategies for organisations and fundraisers, distributing and promoting an organisation’s online profile, campaign, event and fundraiser pages hosted on We also manage the collection of Gift Aid from HMRC and the distribution of funds to beneficiary non-profits with reconciling data.


Although we may promote, advertise or raise awareness of certain organisations, campaigns, events or fundraisers, we will not be involved in the management of or use of donations, participation (entrance) fees or ticket sale proceeds. If an organisation offers an incentive or reward in relation to any fundraising campaign or event, GoodHub will not directly offer or fulfil these.

Other than as mentioned above, we do not have any involvement in any arrangements organisations, users and fundraisers make with each other through GoodHub. The arrangements made between organisations, fundraisers and users are solely private and are made directly between the individual parties concerned. Accordingly, when using GoodHub, organisations take full responsibility for their arrangements with fundraisers and donors whom they contact and the nature, terms and extent of their arrangements with them and obligations to them.

We do not verify the identity of anyone who becomes a user or fundraiser. We cannot therefore give any guarantee that any users or fundraisers are who they say they are or that the information they provide is accurate, complete or true.

We make no recommendation or representations in relation to any organisation, their campaigns or events, or their fundraisers’ initiatives.


These User Terms set out the user’s and GoodHub Platforms Limited’s obligations with respect to the user’s use of

In addition to these user terms, the user agrees to other terms when using


The user must:

  1. be an individual over 13 years old, or a corporate body.
  2. have a UK bank or building society account in the donor’s sole or joint name.
  3. be approved by
  4. The user must not register with GoodHub Platforms Limited more than once.
  5. GoodHub Platforms Limited may restrict the user’s access to, if the donor ceases to be eligible.


The username (which is the user’s email address) and the password chosen by the user provide access to the user’s area of


The information contained in the Organisation’s pages is provided by the Organisation and GoodHub Platforms Limited does not check the accuracy or completeness of this information.

The Organisation may make statements in their pages (including in a video clip) conveying the Organisation’s ambitions. GoodHub Platforms Limited does not endorse these statements and does not have a view on how likely they are to be realised (if at all).

GoodHub Platforms Limited may provide crew and equipment to assist the Organisation with filming a video clip, but GoodHub Platforms Limited does not endorse any video clip.

GoodHub Platforms Limited does not check whether the information in any organisation page has changed.


GoodHub Platforms Limited does not charge the user to register, for accessing any page of any organisation, or for making a donation or ticket purchase.

GoodHub Platforms Limited may charge fees to the Organisation. See Organisation Terms and Conditions for more information.

GoodHub may provide an option for the user to pay any or all of the fees on behalf of the Organisation, or to add a voluntary contribution towards GoodHub’s costs.

Should the user choose to cover these fees, then they cannot be refunded to the user in any circumstances.

All fees and charges are quoted exclusive of VAT, which will be added at the appropriate rate (where applicable).


GoodHub Platforms Limited may restrict the user’s access to if:

  1. the user requests it, for example because there is a security concern.
  2. GoodHub Platforms Limited considers that the user is in serious breach of these user terms, the website terms or the forum rules.
  3. the user uses (1) in a way that causes, or is likely to cause, or access to it to be interrupted or damaged in any way, (2) to compete with, damage the reputation of or otherwise impede the success of GoodHub Platforms Limited, or any other user of, (3) in connection with a criminal offence, or (4) to send or use any material that is illegal, offensive, abusive, defamatory or menacing, or which contains political campaigning, commercial solicitation, chain letters, or mass mailings.


The user is liable to GoodHub Platforms Limited for any loss or damage suffered by GoodHub Platforms Limited or any user of as a result of the user (or a person using the user’s username and password with the user’s knowledge or permission or through the user’s negligence):

  1. using in a way that is fraudulent.
  2. breaching these user terms.
  3. otherwise using in a way that causes loss or damage to GoodHub Platforms Limited or any other user of


GoodHub Platforms Limited is liable to the user for any loss, damage or cost suffered by the user arising out of using, where the loss or damage is a direct result of GoodHub Platforms Limited’s negligence or fraud or any breach by GoodHub Platforms Limited of these user terms or any other terms relating to

GoodHub Platforms Limited is not liable to the user for any loss, damage or cost arising out of or in connection with any misrepresentation, wilful misconduct or other act of, or any error or inaccuracy in the data entered by, any other user of

GoodHub Platforms Limited is not liable for any loss, damage, cost or unauthorised activity on arising out of the user failing to keep the user’s password secret, failing to log out of the user’s account or otherwise negligently failing to keep the user’s access secure.

Nothing in these user terms excludes or limits GoodHub Platforms Limited’s liability for death or personal injury caused by its negligence or for fraud.


GoodHub Platforms Limited may transfer, or delegate any of its duties under, these user terms to any person. GoodHub Platforms Limited may provide information about the user and the user’s activities on to that person.


GoodHub Platforms Limited may amend these user terms from time to time and need not give the user advance notice of the amendments.

These terms will display the date that any amendments were effective.


All notices given under these user terms or any other terms relating to must be in writing and in English.

GoodHub Platforms Limited may deliver a notice to the user by placing a message on the user’s area of or by email or post to the contact details last known to

A notice from GoodHub Platforms Limited will be effective at the time of placing a message on or sending an email, or on the second business day after posting. A business day is a weekday other than a national holiday.

A notice from the user to GoodHub Platforms Limited must be sent via the ‘contact’ form, or by post to Customer Services, 7 Gay Street, Bath, BA1 2PH. Notices to GoodHub Platforms Limited will be effective on receipt.


Complaints must be made in writing to Customer Services, 7 Gay Street, Bath, BA1 2PH. Notices to GoodHub Platforms Limited will be effective on receipt.


If GoodHub Platforms Limited does not enforce any of its rights under these user terms or any other terms relating to, it does not mean that GoodHub Platforms Limited will be unable to enforce that right in future.


A person who is not a party to these user terms may not enforce any of these terms.


These user terms and any non-contractual obligations arising out of or in connection with are governed by English law and the English courts have exclusive jurisdiction.

For the benefit of GoodHub Platforms Limited the user irrevocably submits to the jurisdiction of the English courts and irrevocably agrees that a ruling in those courts will be conclusive and binding on the user and may be enforced against the user in the courts of any other jurisdiction.


Your donation is a gift to the recipient.

Subject to the requirements of applicable local laws, and what we say below in relation to, once your donation is made, it will only be refunded to you with the prior written consent of the Organisation to whom it has been made, regardless of whether or not the donation had been paid to the Organisation by You should therefore get in touch with the Organisation first.

Before a donation is refunded, the relevant Organisation must agree that GoodHub Platforms Limited may, subject to local applicable laws, deduct the amount to be refunded from subsequent payments to be made by GoodHub Platforms Limited to the Organisation. Where no further payments are due to be made to such Organisation within one (1) week of the refund being made to you, GoodHub Platforms Limited reserves the right to invoice the Organisation for the amount of the refund and the Organisation must agree to settle that invoice within one (1) week of the date of the invoice.

In relation to, GoodHub Platforms Limited will charge your donation to your payment card account (or other payment method available on the website) at the time of donating. For donations made to no refunds will be provided, subject to applicable local laws. If you do not agree to this, you should not use the website to make donations via


GoodHub Platforms Limited does not warrant that your donations will be used for any particular purpose and shall not be responsible for any dissatisfaction you may have regarding the recipient Organisation’s use of any donation you may make through the website or its associated services or websites powered by us or for any misuse or non-use of such donations by the recipient Organisation.

After donations are made, all further dealings are solely between the donor and such recipient. Please note that you may receive updates from GoodHub, the Organisation or the principal applicant to let you know more about their cause.

Please note that recipient Organisations reserves the right to use your donation for their general purposes. They will use your donation for any purpose in accordance with their own rules. GoodHub Platforms Limited cannot guarantee that funds will be earmarked for any particular appeal or purpose. If you want your donation to be used for a specific purpose or for a particular appeal you should contact the organisation and make your donation directly to them.

GoodHub Platforms Limited (or any payments platform we work with) will verify the identity of an Organisation’s principal applicant and undertake any other necessary checks before any funds raised are transferred to the organisation.

GoodHub Platforms Limited shall have no liability to donors whatsoever for any use or misuse of donations made to the Organisation. The campaign page may state that they will use donations only for specific purposes, but GoodHub Platforms Limited cannot guarantee that they will use it for such purpose. If you have any doubts as to how the money will be spent, then you should contact the Organisation or the principal applicant directly to seek reassurance. It is your sole responsibility, as a user of the website, to ensure that the cause stated to be supported on a relevant campaign page is one that you wish to support.


If we are unable to transfer you donation to your preferred charity or non-profit for any reason whatsoever, then GoodHub may re-appropriate the relevant funds at its discretion. Circumstances include but are not limited to:

  • a charity or non-profit is registered on GoodHub but has not provided its bank details within twelve months after registration, or
  • where the nominated recipient charity or non-profit is NOT registered with GoodHub at the point of donation and subsequently chooses not to register on GoodHub or provide bank details for the transfer of funds within twelve months after the date that the donation is made.

For the purposes of this section, the right to “re-appropriate funds” shall mean the right for GoodHub to use or apply the relevant monies as GoodHub determines at its sole discretion including, without limitation, making donations to other charities or non-profits, enhancing other donations, or for its internal business purposes (including retaining the funds).


When you make a donation, the transaction is final and not disputable unless unauthorised use of your payment card or other payment method is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules. Similarly, if you experience any issues of this nature when using another payment method, you should contact the provider of that payment method for assistance.

GoodHub Platforms Limited will never email or phone you and ask you to provide all of your payment details.


When you donate to an Organisation or charity on the website and confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme as they apply from time to time, GoodHub Platforms Limited reclaims Gift Aid on behalf of the charity under the Gift Aid scheme.

GoodHub Platforms Limited is not an accounting, taxation or financial advisor, and you should not rely on information given on the website to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you.

Every charity that is a member of has a contractual agreement with GoodHub Platforms Limited authorising it to reclaim Gift Aid on its behalf. Charities must be registered with the Charity Commission or exempt from registration for GoodHub Platforms Limited to reclaim Gift Aid on their behalf.


The additional definitions apply to GoodHub’s Ticketed Event pages:

  • Event: refers to an event advertised on the site and created by an organiser after accepting the Terms.
  • Organiser: refers to the person who has created an account with GoodHub, accepted the terms and conditions and creates events on the site.
  • Purchaser: refers to the person who has created an account with GoodHub, accepted the terms and conditions and intends to use GoodHub’s services to purchase tickets.


GoodHub is not responsible for the organisers’ submitted content. Organisers are required to submit real information and keep it updated for the other purchasers. All activity under their account and content posted on the event is their responsibility.


It is the organiser’s responsibility to notify purchasers if there is a rescheduling, cancellation or other issue linked to their event.

GoodHub does not guarantee or warrant that any specific event will occur at any specific time. All use of the GoodHub site is “as is” without any warranty of any kind. The purchaser uses this site at their risk.


It is the organiser’s responsibility to inform the buyer of the refund policy and issue the refunds. When transacting on the site the organiser’s refund policy applies to you; you may not be reimbursed should the event be cancelled.

GoodHub may request a refund from the organisers for any reason including but not limited to when suspecting fraudulent behaviour or misrepresentation.


Where a user adds a donation to their ticket purchase then the donation is deemed to be a discrete transaction and the terms and conditions for a donation will apply to the donation part of the aggregate purchase and donation transaction.

Last Updated: 24th July 2024