GoodHub Privacy Policy

This privacy policy governs the collection, storage and use of personal information collected by us, GoodHub Platforms Limited, via our website at www.goodhub.com. It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

Please read this privacy policy carefully – by accessing and using this website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this website, or the services provided on it. In this privacy policy, the following terms have the meanings set out below:

“GoodHub.com”, “GoodHub”, “GoodHub Platforms”, “we”, “us” and “our” means GoodHub Platforms Limited; “Holding Company” means any holding company within the meaning of Section 1159 of the Companies Act 2006 or any parent undertaking within the meaning of section 1162 of the Companies Act 2006;

“Client” means an organisation or entity that has commenced the registration process or is registered with GoodHub and is receiving donations, a loan or investment. “Organisation” and “entity” are interchangeable.

“Loan Contract” means the agreement between a lender and a borrower comprising our standard Loan Conditions and Key Contract Terms;

“Organisation Administrator” means the individual registering a client with GoodHub, or administering the client’s account on their behalf.

“Subsidiary” means any subsidiary company within the meaning of section 1159 of the Companies Act 2006 or any subsidiary undertaking within the meaning of section 1162 of the Companies Act 2006; and “you” and “your” means a user of the website and the services provided via it.

“User” means donor, fundraiser, lender or investor.

This privacy policy was last updated on 2 April 2020. Please check back regularly to keep informed of updates to this privacy policy.

Who we are

GoodHub is the trading name of GoodHub Platforms Limited (company number 10702553), registered in England, and has its registered office at 19-21 Chapel Street, Marlow, Buckinghamshire, England, SL7 3HN. We are registered with the office of the information commissioner (no. ZA290916) for data protection purposes.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us on the GoodHub.com website.

User specific information

If you are applying to be a user of GoodHub.com then this section explains the type of personal information we collect about you and how we may store, use and disclose your information.

1. The personal information we collect about you(a) When you access or browse this website (including when you submit personal information to us through data entry fields on the website) or apply to be a user of GoodHub.com, and whilst you continue to be a user of GoodHub.com , we will collect information from you which will include all or some of the following information:(i) your name;
  (ii) your current and previous postal addresses;
  (iii) your phone and email details;
  (iv) your bank or building society account details and details of debit cards used to make transfers onGoodHub.com ;
  (v) your date of birth
  (vi) your passwords and security question answers;
  (vii) comments you make on blogs and discussion forums on the website;
  (viii) correspondence with us by email and post;
  (ix) answers to questions required by GB Group or any other ID verification services provider for identification purposes (although these answers and questions will be deleted by GoodHub);
  (x) data about your activities using GoodHub.com.(xii) data about your activities using GoodHub.com(b) If you give us false or inaccurate information and we suspect identify fraud, we will record this.(c) If false or or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
  1. - checking details on applications for credit and credit related or other facilities
    - managing credit and credit related accounts or facilities
    - recovering debt
    - checking details on proposals and claims for all types of insurance
    - checking details of job applicants and employees
  Please contact us at dataprotection@goodhub.com if you want to receive details of the relevant fraud prevention agencies that we and other organisations may access and use.
  (d) We may also collect anonymised details about visitors to the website for the purposes of aggregate statistics or reporting purposes and to calculate referral fees. However, no single individual will be identifiable from the anonymised details we collect or disclose for these purposes.
2. How we may store, use and disclose your information for any or all of the following purposes:

(a) We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information for the following purposes:

(i) to verify your identity in order to prevent and detect crime and money laundering, including by using scoring methods;
(ii) to manage your GoodHub.com user account with us and update the records we hold about you from time to time;
(iii) to provide and administer the GoodHub.com platform and services;
(iv) to identify fraud;
(v) to carry out statistical analysis and market research;
(vi) to carry out regulatory checks;
(vii) to provide to any back-up servicer provider appointed from time to time in order for it to carry out its duties as back-up servicer.
(viii) to develop and improve our services and products;
(ix) to make this website available to you and to identify the products and services which you may be interested in;
(x) where you have given us your consent, to contact you (including by Text Message and e-mail) with products and services provided by GoodHub Platforms Limited and its various trading names and/or subsidiaries which we think may interest you; and

(b) Any or all of the processes above may be automated and may involve the transfer of your information to other countries including those outside Europe. We will always take steps to ensure that such transfers comply with applicable privacy laws.

(i) to our third party sub-contractors, including but not limited to card payment and direct debit payment processors and companies that assist us in carrying out identification and fraud checks;
(ii) to a third party if it acquires all (or substantially all) of our business and/or assets in connection with the acquisition;
(iii) where we are required to do so by applicable law, by a governmental body or by a law enforcement agency;
(iv) to any other member of the GoodHub Platforms Limited for the purposes of providing and administering the GoodHub.com platform and services.

(d) In respect of donors and fundraisers, regardless of whether you have opted in or out of marketing from a charity or other client organisation you are fundraising for or making a donation to, we will share your personal information with them for the following purposes:

(i) In the case of donors we will share your personal information with the charity or charities that you are donating to enable them to carry out any required checks on donations they receive (legitimate interest). This will include your name, email address and postal address but NOT your payment details.

(ii) In the case of donors we will share your personal information with the charity or charities to which you are donating to enable them to administer your donation, for example for fulfilment purposes such as sending you a ticket or confirming a place at an event (contract performance).

(iii) In the case of fundraisers, we will share your personal information with the charity(s) you are fundraising for to enable them to administer your fundraising.

(e) In respect of lenders and investors we will share your personal information for the following purposes:

(i) To other users of GoodHub.com if required to enforce any Loan or Investment Contract. If we provide you with information about other GoodHub.com users for this purpose then you must only use it to communicate with us about your Loan or Investment Contract;

(ii) In respect of lenders and investors, we will also provide transactional information including your name to other users of GoodHub.com but this information will not include your email address, postal address or payment details. Your full name will be used in the Key Contract Terms. We are not responsible for misuse of this transactional information by GoodHub.com members but you should let us know about any misuse of such information.

(f) Details of the borrowers’ accounts and how they are managed will be shared with a credit reference agency. Further details of how their information is used are outlined in the borrower specific section of this privacy policy.

(g) We will not disclose, sell or rent your personal information to any third party, save as expressly provided for above or if you have consented to this. If you do consent but later change your mind, you may contact us, and we will cease any such activity.

Organisation Administrator specific information

If you are registering on GoodHub.com on behalf of an organisation or entity and that organisation or entity is applying to be a client of GoodHub.com as a recipient of donations, a borrower or an investee company, then this section explains the type of personal information we collect about you and how we may store, use and disclose your information.

1. The personal information we collect about you(a) When you access or browse the website (including when you submit personal information to us through data entry fields on the website) or apply on behalf of an organisation or entity to become a client of GoodHub.com as a borrower or investee, or use an agent to make a loan or investment application on your behalf, and whilst the organisation continues to be a client of GoodHub.com, we will collect information from you which will include all or some of the following information:(i) your name and business name;
  (ii) your current and previous home postal addresses;
  (iii) your business postal address;
  (iv) your business phone, fax and e-mail details;
  (v) your business bank or building society account details and details of debit cards used to make payments on GoodHub.com ;
  (vi) your date of birth;
  (vii) your passwords and security question answers;
  (viii) comments you make on blogs and discussion forums on the website;
  (ix) correspondence with us by email and post;
  (x) answers to questions required by GB Group or any other business information service provider used by GoodHub Platforms Limited from time to time, for identification purposes (although these answers and questions will be deleted by GoodHub.com );
  (xi) information provided in your application form;
  (xii) data about your activities using GoodHub.com(b) If you give us false or inaccurate information, either directly or through an agent, and we suspect or identify fraud, we will record this.(c) If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
  - checking details on applications for credit and credit related or other facilities
  - managing credit and credit related accounts or facilities
  - recovering debt
  - checking details on proposals and claims for all types of insurance
  - checking details of job applicants and employees
  Please contact us at dataprotection@goodhub.com if you want to receive details of the relevant fraud prevention agencies that we and other organisations may access and use.
  (d) We may also collect anonymised details about visitors to the website for the purposes of aggregate statistics or reporting purposes and to calculate referral fees. However, no single individual will be identifiable from the anonymised details we collect or disclose for these purposes.
  (e) We will check information about you held on our own records and also obtain information from credit reference agencies about you and your business partners personal credit behaviour and personal credit accounts if you are proprietors of a business and are directors of that business, your business accounts, identity information on beneficial owners of the business, your business partners personal accounts (if they are a director). If you are a director, we will seek confirmation that the residential address you provide is the same as that shown on the restricted register of directors’ usual address at Companies House.
  (f) We will also search at fraud prevention agencies for information on your business, you, your personal financial partner (if they are a director), your business partners, beneficial owners and your addresses.
2. How we may store, use and disclose your information
  (a) We (or third-party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information for the following purposes:(i) to assess your application for credit, including by using scoring methods;
  (ii) to check details on applications for credit and credit related and other facilities;
  (iii) to verify your identity in order to prevent and detect crime and money laundering, including by using scoring methods;
  (iv) to manage your GoodHub.com borrower or investee account with us and update the records we hold about you from time to time;
  (v) to provide and administer the GoodHub.com platform and services;
  (vi) to identify fraud;
  (vii) if you do not repay money you have borrowed, to trace your whereabouts and recover debts or enforce a Loan Contract;
  (viii) to carry out statistical analysis and market research;
  (ix) to carry out regulatory checks;
  (x) to develop and improve our services and products;
  (xi) to make this website available to you and to identify the products and services which you may be interested in;
  (xii) where you have given us your consent, to contact you (including by SMS and e-mail) with products and services provided by GoodHub Platforms Limited and its various trading names and/or subsidiaries which we think may interest you; and(b) Any or all of the processes above may be automated and may involve the transfer of your information to other countries including those outside of Europe. We will always take steps to ensure that such transfers comply with applicable privacy laws.(c) We may disclose your personal information as follows:(i) to credit reference agencies who will record information about your application, your business, you and your business partners. For the avoidance of doubt we will not disclose any management account information you supply to us to credit reference agencies;
  (ii) to credit reference and fraud prevention agencies, where it will be recorded by them, and supplied to other organisations to perform similar checks, trace your whereabouts and recover debts you owe;
  (iii) we may provide information about your loans at GoodHub.com and how you manage them to credit reference agencies, where it will be recorded by them but we will not disclose information on your other loans outstanding that has been provided to us from credit reference agencies;
  (iv) we may provide information about other loans outstanding with GoodHub.com lenders;
  (v) to and via an organisation which provides a centralised matching service which it collects from mortgage and/or credit applications, for the purpose of preventing and detecting fraud;
  (vi) if you consent, to a reputable, licensed credit broker in the event that you apply to borrow money using GoodHub.com and your application is declined or the loan monies are otherwise unavailable and we reasonably believe that the credit broker may be able to help you obtain a loan;
  (vii) to other members of GoodHub.com (or their representatives, custodians or nominees as the case may be) if required to enforce any Loan Contract or in the case of a lender which is an organisation to give details to that organisation (or its representatives, custodians or nominees as the case may be) of all the loans that it is participating in. If we provide you with information about other GoodHub.com members for this purpose then you must only use it to communicate with us about your Loan Contract;
  (viii) to our third party sub-contractors, including but not limited to card payment and direct debit payment processors and companies that assist us in carrying out identification and fraud checks;
  (ix) to a third-party if it acquires all (or substantially all) of our business and/or assets in connection with the acquisition;
  (x) where we are required to do so by applicable law, by a governmental body or by a law enforcement agency;
  (xi) to any member of the GoodHub Platforms Limited for the purposes of providing and administering the GoodHub.com platform and services; and
  (xii) to link Lenderkit or Amazon Web Services (or any back-up servicer provider appointed from time to time) in order for it to carry out its duties as back-up servicer.(d) We will also provide transactional information to other members of GoodHub.com but this information will not include your postal address or payment details. The name of your business will be used in the Key Contract Terms. We are not responsible for misuse of this transactional information by GoodHub.com members but you should let us know about any misuse of such information.(e) We will not provide the following information to other GoodHub.com members:(i) addresses and personal details of directors;
  (ii) ownership of different shareholders;
  (iii) employee details;
  (iv) contact numbers or email addresses of the business; and
  (v) any other data used in the verification of the directors.
  (f) If applicable, you may decide to reveal your identity in order to secure lower cost finance, or to provide personal information to prospective lenders on your loan request page. Please be aware that this information is available online to other users and therefore we have no control or responsibility for the ways that other members of GoodHub.com may use that information. If you ask us, we will remove this personal information as soon as possible.
  (g) We will not disclose, sell or rent your personal information to any third party, save as expressly provided for above or otherwise if you have consented to this. If you do consent but later change your mind, you may contact us, and we will cease any such activity.
  (h) We will provide general updates on our website about the status of negotiations with you regarding any debts or loans through GoodHub.com.
3. What Credit Reference and Fraud Prevention Agencies do(a) When credit reference agencies receive a search by us, they will:(i) place a credit search “footprint” on your company credit file whether or not your application proceeds. If the search was for a credit application the record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when your business applies for credit in the future;
  (ii) place an enquiry search on the personal credit files of any director/owner or partner that have been searched. Place an associate enquiry search on your personal financial partner’s credit file, if that is checked, if they are a director. These enquiry searches will be seen by other organisations if any director/owner or partner applies for credit in the future;
  (iii) link together the previous and subsequent names advised by you, of anyone that is a party to the account;
  (iv) place an enquiry or identification search on the record of any shareholder who is a beneficial owner and who we have checked;
  (v) create a record of the name and address of your business and its proprietors if there is not one already.(b) Credit reference agencies supply the following information to us:(i) information about your business or company, such as previous applications for credit and the conduct of the accounts and also similar personal credit information in your name and of your business partners;
  (ii) public information such as County Court Judgments (CCJs) and bankruptcies;
  (iii) electoral register information on you and your business partners;
  (iv) fraud prevention information; and
  (v) confirmation or otherwise that the usual residential addresses supplied by directors match those on the restricted register held at Companies House (or for those directors’ addresses registered under section 243 of the Companies Act, that the usual residential addresses supplied by directors match those on the credit reference agency’s proprietary business directory).(c) Credit reference agencies will keep records of outstanding debt on file for six years after they are closed, whether settled by you or defaulted(d) Your information will not be used by credit reference agencies to create a blacklist or to make a decision.(e) The information which we and other organisations provide to the credit reference agencies and fraud prevention agencies about you, your business partners and details about your business may be supplied by credit reference agencies and fraud prevention agencies to other organisations and used by them to:(i) prevent crime, fraud and money laundering by, for example checking details provided on applications for credit and credit related or other facilities;
  (ii) check the operation of credit and credit-related accounts;
  (iii) verify your identity if you or your business partner(s) applies for other facilities;
  (iv) make decisions on credit and credit related services about you and/or your business partner, or your business;
  (v) manage your personal, your business partner’s and/or business credit or credit related account(s);
  (vi) trace your whereabouts and recover debts that you owe;
  (vii) conduct other checks to prevent or detect fraud; and
  (f) undertake statistical analysis and system testing.
  Organisations may access and use from other countries the information recorded by fraud prevention agencies.
4. How we may store, use and disclose information provided to us about third parties. We may use information you or your agent provide to us about directors/business partners and shareholders of your business to verify their identity. We may also disclose information about your business partners and shareholders to credit reference agencies so you must be sure that you have their agreement to do this. Information on shareholders who are beneficial owners will be used and supplied to others only for the purpose of the performance of identity checks and with their specific consent.

Cookies

This website uses cookies to collect information about you. If you use this website, then you accept that we can use the cookies set out below.

1. What are cookies? Cookies are small data files which are placed on your computer by this website and which collect certain personal information about you.
2. Why do we use cookies? Cookies are small data files which are placed on your computer by this website and which collect certain personal information about you.
3. What cookies do we use? We use the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. They do not gather information about you that could be used for marketing purposes or remembering where you have been on the Internet. Analytical/performance cookies. They allow us to collect information about how you use our website, such as, how you move around our website and if you experience any errors. These cookies do not collect any information that could identify you; all of the information collected is anonymous and is only used to help us improve the way our website works, understand what interests our users and measure how effective our advertising is.Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences and improve your visit.Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. They are linked to services provided by third parties, such as “Like” and “Share” buttons. The third party provides these services in return for recognising that you have visited our website.Generally, cookies which are strictly necessary for the operation of the website will expire when you leave the website. Other cookies may be more permanent or not expire unless you actively delete them.
4. How to reject cookies. If you want to reject any of the cookies that we use, then you will need to change your website browser settings.

Your rights

1. You have the following rights:(a) the right to ask us to provide you with copies of personal information that we hold about you at any time.(b) the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and(c) the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.(d) the right to have your data erased and the right to be forgotten: you can request access to, or the removal of, your own personal data. Please note that GoodHub Platforms Limited may keep some data to ensure compliance with financial regulations or legal obligations.
2. If you wish to exercise any of the above rights, please contact us at dataprotection@goodhub.com or using the details specified in the “Contact Us” section of the website.
3. You can contact the credit reference agencies currently operating in the UK; the information they hold may not be the same, so it is worth contacting them all. They will charge you a small statutory fee.(a) CallCredit, Consumer Services Team, One Park Lane, Leeds, LS3 1EP or call 0113 388 4300
  (b) Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS or log on to www.myequifax.co.uk
  (c) Experian Ltd, Customer Support Centre, PO Box 9000, Nottingham NG80 7WF or call 0844 4818000 or log on to www.experian.co.uk.
4. Please contact us at dataprotection@goodhub.com if you want to receive details of the relevant fraud prevention agencies.

Data Breach – Our Obligations

In the event of a data breach GDPR mandates that the GoodHub Platforms Limited data protection officer should report any data breach to the supervisory authority of personal data within 72 hours. The notification will contain details regarding the nature of the breach, the categories and approximate number of individuals impacted, and contact information of the Data Protection Officer (DPO). We will send impacted customers notification of the breach, the likely outcomes, and the remediation ‘without undue delays’.

Privacy Policy