Packed with useful features, GoodHub makes it easy for you to raise funds

Frequently Asked Questions

• Can you claim Gift Aid on my behalf?

  Yes. If you are a registered or exempt charity or otherwise able to claim Gift Aid, then we can collect any Gift Aid on your behalf. This can then be paid directly into your nominated bank account by HMRC.

• Do I need to advise HMRC that you are collecting Gift Aid on the organisation’s behalf?

  Yes. HMRC allows agents, nominees, and collection agents to make repayment claims on behalf of registered charities, CASC’s and other charitable organisations.

  Agents, nominees, and collection agents can only claim for your charity or CASC if you’ve informed HMRC that they’re authorised to represent you.

  We’ll provide full details on how to notify HMRC in your “welcome” email or drop an email anytime to hello@goodhub.com for more info.

  Note that if you are a CIC, then you do not need to notify HMRC – you can find more information here.

• Is it easy to create a profile or fundraising campaign page?

  Our team has developed a simple step-by-step process to make it easy for you to create a great looking profile, campaign or sponsored or ticketed event page. You’ll need some written content, and you can upload your logo and a gallery of photos and even a video – or three.

  Of course, our team of UK-based Client Success Managers are on hand at the end of a phone or online to step in if you need any help.

• How do your Client Success Managers help maximise my fundraising success?

  Every charity and non-profit, irrespective of size or how much you raise, enjoys the complimentary support of a dedicated Client Success Manager to help you at every step of the fundraising journey.

  Our team is UK-based and they’re real – you can talk to them over the phone or meet online. Sometimes they’ll even pop along and say “hello” in person.

  Our fundraising experts are on hand to provide advice on campaign content and structure, how to create a comprehensive and effective communication strategy and provide ongoing monitoring and advice to help you achieve your fundraising goals.

  To book an introductory online meeting or call with one of our experts, please click here.

• What communication tools are provided by GoodHub?

  GoodHub provides you with all the tools to reach out to your organisation’s community as you choose.

  Your profile page and any additional pages you create for specific projects or events will have a unique URL and downloadable QR code which can be inserted in posters or leaflets – almost anywhere – so that your supporters can donate or buy tickets safely and securely from their own smartphone.

  Each page also has social media buttons that make it easy for anyone to tell their own network about the fundraising campaign or their donation with just one click.