GoodHub Platforms Limited/GoodHub “Personal Crowdfunder” Terms and Conditions
GoodHub.com is a trading name of GoodHub Platforms Limited (company number 10702553), registered in England, and has its registered office at 7 Gay Street, Bath, Somerset, BA1 2PH, England. We are registered with the office of the information commissioner (no. ZA290916) for data protection purposes.
Please note that we do not offer regulated investments through the platform. Therefore we are not authorised or regulated by the Financial Conduct Authority.
Where the term “GoodHub” is used in these Terms and Conditions, that term applies to GoodHub.com and GoodHub Platforms Limited.
Where the term “Organisation” is used in these Terms and Conditions, that term will apply to any entity registering on GoodHub.
Where the term “Personal Crowdfunder” is used in these Terms and Conditions, that term will apply to any individual registering on GoodHub with the intention to create a Personal Crowdfunding page.
Where the term “Fundraiser” is used in these Terms and Conditions, that term will apply to any individual creating a fundraising page on behalf of a Personal Crowdfunder. This applies whether that individual is raising funds on behalf of the Personal Crowdfunder, or whether they are creating a fundraising page on behalf of another individual, individuals, or a team in order that they can raise funds for the Personal Crowdfunder.
Where the term “User” is used in these Terms and Conditions, that term will apply to a donor, ticket purchaser or entrant to a sponsored event. The terms “user”, “donor”, “purchaser”, entrant and similar terms are interchangeable.
These Terms and Conditions may change or be updated from time to time. It remains your responsibility to access and check these Terms and Conditions wherever you access the website. The latest version of these Terms and Conditions will govern any future usage by you of the website and its associated services. The date on which these Terms of Service were last updated is stated at the end of this document.
WHAT WE DO
GoodHub.com provides an “online meeting place” and platform for UK registered Organisations and Personal Crowdfunders to communicate with their community and the public, and to promote and increase awareness of their Personal Crowdfunding page.
The services provided by GoodHub include the verification of the ID of the Personal Crowdfunder, the provision of advice and support on communication and fundraising strategies for Personal Crowdfunders, distributing and promoting a Personal Crowdfunder’s page hosted on GoodHub.com. We also manage the collection and the distribution of funds to beneficiary Personal Crowdfunders with reconciling data.
WHAT WE DON’T DO
Although we may promote, advertise or raise awareness of certain Personal Crowdfunders, campaigns, events or fundraisers, we will not be involved in the management of or use of donations, participation (entrance) fees or ticket sale proceeds. If a Personal Crowdfunder offers an incentive or reward in relation to any fundraising campaign or event, GoodHub will not directly offer or fulfil these.
Other than as mentioned above, we do not have any involvement in any arrangements Personal Crowdfunders, users and fundraisers make with each other through GoodHub. The arrangements made between Personal Crowdfunders, fundraisers and users are solely private and are made directly between the individual parties concerned. Accordingly, when using GoodHub, Personal Crowdfunders take full responsibility for their arrangements with fundraisers and donors whom they contact and the nature, terms and extent of their arrangements with them and obligations to them.
We do not verify the identity of anyone who becomes a user or fundraiser. We cannot therefore give any guarantee that any users or fundraisers are who they say they are or that the information they provide is accurate, complete or true.
We make no recommendation or representations in relation to any Personal Crowdfunder, their campaigns or events, or their fundraisers’ initiatives.
PERSONAL CROWDFUNDER TERMS
These Personal Crowdfunder Terms set out the Personal Crowdfunder’s and GoodHub Platforms Limited’s obligations with respect to the Personal Crowdfunder’s use of GoodHub.com.
In addition to these Personal Crowdfunder terms, the Personal Crowdfunder and principal applicant agrees to other terms when using GoodHub.com.
REGISTERING WITH GOODHUB.COM
The Personal Crowdfunder must not register with GoodHub Platforms Limited more than once.
To register as a Personal Crowdfunder on GoodHub, you must:
- Be at least 18 years old.
- Be a resident of the United Kingdom.
- Be legally capable of entering a binding contract.
- Provide truthful, complete, and accurate information, including identity verification, contact information, and banking details.
PURPOSE AND USE OF FUNDS
All Personal Crowdfunder campaigns must:
- Clearly state the reason for fundraising and the intended beneficiary.
- Use all funds solely for the described purpose.
- Be honest, transparent, and specific about how funds will be used.
You may raise funds for causes including (but not limited to):
- Personal medical expenses.
- Emergency hardship or crisis relief.
- Educational costs or tuition fees.
- Funeral and memorial costs.
- Family or household support.
GoodHub will not accept applications to register from Personal Crowdfunders:
- Where the intended use of the funds would be illegal, including where the provision and/or use of the funds would be in breach of applicable financial or other sanctions, including pyramid schemes or get-rich-quick schemes.
- That promote or seek to fund/support any military organisation, terrorism, rebel groups, militias or gangs, or the purchase or procurement of weapons.
- That incite, promote or enact violence, defamation, hatred or harassment of any individual or group for any reason, including race, ethnic origin, religion, gender, age, sexual orientation, gender identity or disability.
- That pose an obvious and significant threat to individual or public safety, including but not limited to medical treatments by unlicensed practitioners or facilities, prescription drugs without a prescription, or the purchase or procurement or distribution of illegal drugs or adult content.
- Causes that breach public trust, consumer protection standards, or UK advertising laws.
GoodHub Platforms Limited’s decision to accept or reject an application is final and there is no obligation on GoodHub Platforms Limited to share its reasons for its decision with the Personal Crowdfunder.
ACCESS TO GOODHUB.COM
The Personal Crowdfunder’s username and password provide access to the Personal Crowdfunder’s area of GoodHub.com.
PERSONAL CROWDFUNDER DETAILS
The name, home address and date of birth of the Personal Crowdfunder will be provided in order that GoodHub Platforms Limited is able to carry out its Anti-Money Laundering (“AML”) checks.
GoodHub Platforms Limited reserves the right to reject the application from any Personal Crowdfunder to register on GoodHub.com where this information is not provided.
THE PERSONAL CROWDFUNDER’S FUNDRAISING PAGE (“PAGE(S)”)
The Personal Crowdfunder’s pages contain information submitted by the Personal Crowdfunder, including a video clip, where the Personal Crowdfunder has opted to submit such a clip.
By registering a Personal Crowdfunder and creating and publishing pages on GoodHub, the Personal Crowdfunder understands and agrees that information about the Personal Crowdfunder, its pages and associated content will be published for public distribution and inspection. The Personal Crowdfunder agrees that GoodHub can distribute the pages and content therein, including images and video, via its own communications, including, but not exclusive to, email, newsletter, media communications and social media communications.
By registering, the Personal Crowdfunder confirms to GoodHub Platforms Limited, users and fundraisers, that the information contained in the Personal Crowdfunder’s pages is complete, accurate and up to date.
FEES
Personal Crowdfunders typically receive 100% of the funds they raise on GoodHub.com.
There is no charge to register on GoodHub. If your request to register is accepted, then there is no subscription fee for creating and publishing a page on GoodHub.com
GoodHub does not charge a payment processing fee on Personal Crowdfunders.
GoodHub is a business and needs to generate revenue to provide its services. Donors are invited to add a voluntary contribution added by the user to their donation and/or ticket purchase and/or participation fee*. The voluntary contribution is paid directly to and retained by GoodHub.
GoodHub’s “fair fee” policy does NOT apply in respect of the voluntary contribution on Personal Crowdfunders.
TRANSFER OF FUNDS
GoodHub will transfer relevant net funds to the client Personal Crowdfunder on a weekly basis.
RE-APPROPRIATION OF DONATIONS
If we are unable to transfer the funds donated to or raised on behalf of your Personal Crowdfunder via GoodHub for any reason whatsoever, then GoodHub may re-appropriate the relevant funds at its discretion. Circumstances include but are not limited to:
- Where a Personal Crowdfunder is registered on GoodHub but has not provided their bank details within twelve months after registration.
- In its exclusive opinion, GoodHub has been unable to satisfactorily verify that the recipient bank account belongs to the client Personal Crowdfunder.
For the purposes of this section, the right to “re-appropriate funds” shall mean the right for GoodHub to use or apply the relevant monies as GoodHub determines at its sole discretion including, without limitation, making donations to other charities or non-profits, enhancing other donations, or for its internal business purposes (including retaining the funds).
THE PERSONAL CROWDFUNDER’S LIABILITY TO GOODHUB PLATFORMS LIMITED
The Personal Crowdfunder is liable to GoodHub Platforms Limited for any loss or damage suffered by GoodHub Platforms Limited or any user of GoodHub as a result of the Personal Crowdfunder (or a person using the Personal Crowdfunder’s username and password with the Personal Crowdfunder’s knowledge or permission or through the Personal Crowdfunder’s negligence):
- Using GoodHub.com in a way that is fraudulent.
- Breaching these Personal Crowdfunder Terms.
- Otherwise using GoodHub.com in a way that causes loss or damage to GoodHub Platforms Limited or any other user of GoodHub.com.
GOODHUB PLATFORMS LIMITED’S LIABILITY TO THE PERSONAL CROWDFUNDER
GoodHub Platforms Limited is not liable to the Personal Crowdfunder for any loss, damage or cost arising out of or in connection with the Personal Crowdfunder’s registration with GoodHub Platforms Limited or use of GoodHub.com, except where the loss, damage or cost is a result of GoodHub Platforms Limited’s breach of these Personal Crowdfunder terms, negligence or fraud.
GoodHub Platforms Limited’s liability to the Personal Crowdfunder will not exceed 10,000 pounds in respect of all claims.
Nothing in these Personal Crowdfunder Terms excludes or limits GoodHub Platforms Limited’s liability for death or personal injury caused by its negligence or for fraud.
ASSIGNMENT
GoodHub Platforms Limited may transfer or delegate any of its rights or obligations under these Personal Crowdfunder Terms to any person. GoodHub Platforms Limited may provide information about the Personal Crowdfunder and the Personal Crowdfunder activities on GoodHub.com to that person.
The Personal Crowdfunder may not transfer any of its rights or obligations under these Personal Crowdfunder Terms.
AMENDMENTS
GoodHub Platforms Limited may amend these Personal Crowdfunder Terms from time to time and need not give the Personal Crowdfunder notice of the amendments.
These terms will display the date that any amendments were effective.
NOTICES
All notices given under these Personal Crowdfunder Terms or any other terms relating to GoodHub.com must be in writing and in English.
GoodHub Platforms Limited may deliver a notice to the Personal Crowdfunder by placing a message on the Personal Crowdfunder’s area of GoodHub.com or by email or post to the contact details last known to GoodHub Platforms Limited.
A notice from GoodHub Platforms Limited will be effective at the time of placing a message on GoodHub.com or sending an email, or on the second business day after posting. A business day is a weekday other than a national holiday.
A notice from the Personal Crowdfunder to GoodHub Platforms Limited can be sent by email to admin@GoodHub.com, or by post to GoodHub Platforms Limited Customer Service, 7 Gay Street, Bath, BA1 2PH. Notices to GoodHub Platforms Limited will be effective on receipt.
COMPLAINTS
Complaints must be made in writing to GoodHub.com Customer Services, 7 Gay Street, Bath, BA1 2PH. Notices to GoodHub Platforms Limited will be effective on receipt.
NO WAIVER
If GoodHub Platforms Limited does not enforce any of its rights under these Personal Crowdfunder Terms or any other terms relating to GoodHub.com, it does not mean that GoodHub Platforms Limited will be unable to enforce that right in future.
THIRD PARTY RIGHTS
A person who is not a party to these Personal Crowdfunder Terms may not enforce any of these terms.
LAW AND JURISDICTION
These Personal Crowdfunder Terms and any non-contractual obligations arising out of or in connection with it are governed by English Law and the English courts have exclusive jurisdiction.
For the benefit of GoodHub Platforms Limited, the Personal Crowdfunder irrevocably submits to the jurisdiction of the English courts and irrevocably agrees that a ruling in those courts will be conclusive and binding on the Personal Crowdfunder and may be enforced against the Personal Crowdfunder in the courts of any other jurisdiction.
PERSONAL INFORMATION
GoodHub Platforms Limited will:
- Capture personal information including but not limited to the Personal Crowdfunder’s name, title, address, date of birth and email address (“Personal Information”) at all times in accordance with the Data Protection Act 2018 and related legislation, regulatory requirements and guidance as updated and amended from time to time, all to the extent applicable (“Privacy Laws”) and protect and secure such information. For the avoidance of doubt, this paragraph does not imply that GoodHub Platforms Limited will share such information with you and/or the GoodHub.com pages.
- Not sell, trade or rent Personal Information to third parties.
INTERMEDIARIES
GoodHub Platforms Limited, as operator of the website and associated services, acts as an intermediary between you and the individual users of the website and associated services and, whilst your and/or the GoodHub.com pages and the individual user information resides on the website or associated services, GoodHub Platforms Limited does not check or exercise any editorial control over the content of such information, save as required by applicable laws.
In the event that GoodHub Platforms Limited is made aware of or has knowledge of any unlawful activity or information on the website or associated services, GoodHub Platforms Limited shall act to remove or disable access to the information.
GoodHub Platforms Limited shall not be liable to you or the GoodHub.com pages as a result of its role as intermediary.
LICENCE OF TRADEMARK AND COPYRIGHTED MATERIAL
You hereby grant to GoodHub Platforms Limited, its affiliates and its partners a non-exclusive licence to use any of your GoodHub pages’ trademarks and any copyrighted material or other content including written, images and videos (or any link to the same) solely in connection with the website and associated services and its operation and promotion and for no other purpose whatsoever.
You solely are responsible for ensuring that you have gained the appropriate permission of any of and all the individuals and premises, venues and similar captured in images or videos (or any link to the same) that you submit to GoodHub for your pages. If you do not have permission, then you should immediately remove that published content from GoodHub.
The licence shall terminate automatically on expiry or termination of these Terms of Service or the removal of your GoodHub pages from the website in accordance with these Terms and Conditions.
DISCLAIMER AND LIMITATION OF LIABILITY
Notwithstanding the provisions of the Disclaimer and Limitation of Liability section of the core Terms and Conditions, GoodHub Platforms Limited’s total liability to you arising under or in connection with these Terms and Conditions, so far as such liability arises out of or relates to your creation and/or use of an GoodHub pages, shall be limited to the total fees paid by you to GoodHub Platforms Limited under these Terms and Conditions for your use of the website and associated services during the preceding 12 month period ending on the date the circumstances giving rise to the liability arose.
CONFIDENTIAL INFORMATION
During the published period of your GoodHub pages and for a period of seven (7) years thereafter, the parties shall treat as strictly confidential all information about the other which has been acquired as a result of the use of the website and associated services and which is not in the public domain.
No party shall use or disclose to any third party such information belonging to the other party without that party’s prior written consent, except where required to do so by applicable law, including, without limitation, the Freedom of Information Act 2000 and the Environmental Information Regulations 2004, or regulatory or governmental body. This paragraph shall survive termination of these Terms and Conditions.
TERMINATION
GoodHub Platforms Limited reserves the right, at its sole discretion, to immediately and without notice suspend or permanently deny your access to all or part of the website and associated services, including for example by removing any GoodHub pages from the website. GoodHub Platforms Limited will only exercise this right where there is a breach or suspected breach by you of these Terms and Conditions (including where there is any actual or suspected fraudulent, criminal or improper use of the website or associated services) or where GoodHub Platforms Limited has any other legitimate reason to do so.
These Terms and Conditions shall terminate automatically upon the removal by you or GoodHub Platforms Limited of your GoodHub pages from the website. These Terms and Conditions will continue to apply to past use by you.
Upon termination or suspension or denial of access to the website and associated services, funds already received on your behalf by GoodHub Platforms Limited will be handled in accordance with the provisions above, provided that any potential payment (where applicable) may be delayed where GoodHub Platforms Limited conducts an investigation regarding your use of the website and associated services and GoodHub Platforms Limited may decide to refuse to pay funds across to you where you have breached these Terms and Conditions or your GoodHub pages have been removed. In such circumstances GoodHub Platforms Limited may authorise a refund of donations to donors.
Last Updated: 15th April 2025