Organisation Terms & Conditions

GoodHub Platforms Limited/GoodHub “Organisation” Terms and Conditions

GoodHub.com is a trading name of GoodHub Platforms Limited (company number 10702553), registered in England, and has its registered office at 7 Gay Street, Bath, Somerset, BA1 2PH, England. We are registered with the office of the information commissioner (no. ZA290916) for data protection purposes.

Please note that we do not offer regulated investments through the platform. Therefore we are not authorised or regulated by the Financial Conduct Authority.

Where the term “GoodHub” is used in these Terms and Conditions, that term applies to GoodHub.com and GoodHub Platforms Limited.

Where the term “Organisation” is used in these Terms and Conditions, that term will apply to any entity registering on GoodHub.

Where the term “Fundraiser” is used in these Terms and Conditions, that term will apply to any individual creating a fundraising page on behalf of an organisation. This applies whether that individual is raising funds on behalf of the organisation, or whether they are creating a fundraising page on behalf of another individual, individuals, or a team in order that they can raise funds for the organisation.

Where the term “User” is used in these Terms and Conditions, that term will apply to a donor, ticket purchaser or entrant to a sponsored event. The terms “user”, “donor”, “purchaser”, entrant and similar terms are interchangeable.

These Terms and Conditions may change or be updated from time to time. It remains your responsibility to access and check these Terms and Conditions wherever you access the website. The latest version of these Terms and Conditions will govern any future usage by you of the website and its associated services. The date on which these Terms of Service were last updated is stated at the end of this document.

WHAT WE DO

GoodHub.com provides an “online meeting place” and platform for UK registered Organisations to communicate with their community and the public, and to promote and increase awareness of their Organisation, its activities, initiatives and projects, and planned events. Organisations can also raise funds for their charitable activities and sell tickets to their events.

The services provided by GoodHub include verification and due diligence in relation to Organisations and their principal applicants, including identity, contact and bank account verification and such fraud, security and financial crime checks as GoodHub considers appropriate. We also provide advice and support on communication and fundraising strategies for Organisations and Fundraisers, and distribute and promote an Organisation’s online profile, campaign, event and Fundraiser pages hosted on GoodHub.com.

We also manage the collection of Gift Aid from HMRC and the distribution of funds to beneficiary Organisations, together with associated reconciliation data.

WHAT WE DON’T DO

Although we may promote, advertise or raise awareness of certain organisations, campaigns, events or fundraisers, we will not be involved in the management of or use of donations, participation (entrance) fees or ticket sale proceeds. If an organisation offers an incentive or reward in relation to any fundraising campaign or event, GoodHub will not directly offer or fulfil these.

Other than as mentioned above, we do not have any involvement in any arrangements organisations, users and fundraisers make with each other through GoodHub. The arrangements made between organisations, fundraisers and users are solely private and are made directly between the individual parties concerned. Accordingly, when using GoodHub, organisations take full responsibility for their arrangements with fundraisers and donors whom they contact and the nature, terms and extent of their arrangements with them and obligations to them.

We do not verify the identity of anyone who becomes a user or fundraiser. We cannot therefore give any guarantee that any users or fundraisers are who they say they are or that the information they provide is accurate, complete or true.

We make no recommendation or representations in relation to any organisation, their campaigns or events, or their fundraisers’ initiatives.

ORGANISATION TERMS

These Organisation Terms set out the organisation’s, the principal applicant’s and GoodHub Platforms Limited’s obligations with respect to the organisation’s use of GoodHub.com.

In addition to these organisation terms, the organisation and principal applicant agrees to other terms when using GoodHub.com.

REGISTERING WITH GOODHUB.COM

The organisation must not register with GoodHub Platforms Limited more than once.

GoodHub will not accept applications to register from Organisations:

  • where the intended provision or use of funds would be illegal or in breach of applicable financial or other sanctions;
  • that promote, facilitate or seek to fund fraud, criminal activity, money laundering or other financial crime;
  • that promote or seek to fund or support terrorism, terrorist organisations, rebel groups, militias, gangs or other prohibited organisations, or the purchase, procurement or distribution of weapons;
  • that promote, facilitate or seek to fund the purchase, procurement or distribution of illegal drugs or other unlawful goods or services;
  • that involve pyramid schemes, get-rich-quick schemes, fraudulent investment or financial arrangements, or other deceptive or unlawful schemes;
  • that incite, promote or enact violence, defamation, hatred, harassment or unlawful discrimination against any individual or group;
  • that pose an obvious and significant threat to individual or public safety, including medical treatment by unlicensed practitioners or facilities or other activities which GoodHub reasonably considers unsafe or unlawful;
  • that provide false, fabricated or materially misleading information about the Organisation, its status, activities, beneficiaries, fundraising purpose or intended use of funds;
  • that impersonate another Organisation or individual, or use false, stolen or misleading identity, registration, banking or other information;
  • that seek to generate, facilitate or benefit from fraudulent, artificial or otherwise improper Gift Aid claims; or
  • that otherwise involve activity which GoodHub reasonably considers unlawful, fraudulent, criminal, improper, deceptive or materially inconsistent with the purpose, integrity or reputation of the GoodHub platform.

GoodHub Platforms Limited’s decision to accept or reject an application is final. GoodHub may also suspend or close an Organisation account or Page where prohibited, fraudulent, criminal or otherwise improper activity is subsequently identified or reasonably suspected. GoodHub is not obliged to disclose its internal fraud detection methods, risk indicators or the detailed reasons for its decision where doing so would be inappropriate, prejudicial to an investigation or unlawful.

ACCESS TO GOODHUB.COM

The organisation’s Principal Applicant’s username and password provide access to the organisation’s area of GOODHUB.COM

ORGANISATION VERIFICATION

Organisations and their principal applicants must provide such information and assistance as GoodHub may reasonably require to verify the Organisation, the identity and contact details of the principal applicant, the Organisation’s bank account and its eligibility to use the service, and to carry out fraud, security and financial crime checks.

GoodHub may use independent third-party verification providers, public registers and other appropriate data sources to verify information provided by the Organisation or principal applicant and to assess fraud, security and financial crime risk.

GoodHub may request additional information or documentary evidence where verification is incomplete or unsuccessful, where information cannot be independently verified, or where other risk indicators or concerns arise.

GoodHub reserves the right to reject an application, delay or prevent publication, pause or suspend Pages, restrict fundraising or transfers, or close an account where required verification has not been successfully completed or where GoodHub otherwise has reasonable compliance, fraud, security or financial crime concerns.

THE ORGANISATION’S PROFILE, CAMPAIGN AND EVENT PAGES (“PAGE(S)”)

Regular Giving and Crowdfund a Project pages are collectively referred to as “campaign pages”.

Ticketed Event and Sponsored Event pages are collectively referred to as “event pages”.

The profile, campaign and event pages are collectively referred to as “pages”.

The organisation’s pages contain information submitted by the organisation, including a video clip, where the organisation has opted to submit such a clip.

By registering an organisation and creating and publishing pages on GoodHub, the organisation understands and agrees that information about the organisation, its pages and associated content will be published for public distribution and inspection. The organisation agrees that GoodHub can distribute the pages and content therein, including images and video, via its own communications, including, but not exclusive to, email, newsletter, media communications and social media communications.

By registering, the organisation confirms to GoodHub Platforms Limited, users and fundraisers, that the information contained in the organisation’s pages is complete, accurate and up to date.

CAMPAIGN CONTENT GUIDELINES

Organisations are responsible for ensuring that all content published on their pages is clear, accurate, and focused on the purpose of their fundraising activities.

Page content must:

  • Clearly describe the purpose of the fundraising, campaign or event.
  • Be honest, transparent and not misleading in any way.
  • Be relevant to the Organisation’s activities, initiatives or events.

Page content must not:

  • Include references to GoodHub’s fees, voluntary contributions or business model.
  • Attempt to explain, influence or reinterpret the donation process or platform mechanics.
  • Contain any information that may cause confusion or inconsistency in how GoodHub’s services are presented to Users.
  • Contain graphic, violent, intimidating or inflammatory imagery or content that GoodHub reasonably considers likely to cause distress, promote hostility, or create reputational, legal, regulatory or payment processing risk for the platform.
  • Be false, fabricated, deceptive or materially misleading as to the Organisation, its activities, the purpose of the campaign or event, the intended beneficiary or the intended use of funds.
  • Include images, documents or other material that the Organisation does not have the right to use, or that falsely or misleadingly represents the Organisation, campaign, event or circumstances described.
  • Impersonate another person or Organisation or otherwise misrepresent the identity, status or activities of the Organisation, Fundraiser or intended beneficiary.

GoodHub may use automated systems and manual review to assess Page content and imagery for compliance with these Terms and to identify potential fraud, deception, financial crime, safety, credibility or other trust concerns. Automated review may be used to identify Pages requiring further review but will not, solely on the basis of writing style or presentation, constitute a definitive finding that an Organisation, campaign, event or fundraising activity is fraudulent.

Where concerns arise, GoodHub may request additional information or evidence, delay or prevent publication, edit or remove content, temporarily pause or suspend a Page, restrict further donations or transfers, or take any other proportionate action permitted under these Terms.

FEES

GoodHub is a business and needs to generate revenue to provide its services.

There is no charge to register on GoodHub. If your request to register is accepted, then there is no subscription fee for creating and publishing a page on GoodHub.com

GoodHub earns revenue by charging a marketing fee. For transparency, this aggregate marketing fee comprises of three elements:

  1. A voluntary contribution added by the user to their donation and/or ticket purchase and/or participation fee*. The voluntary contribution is paid directly to and retained by GoodHub.
  2. A payment processing fee of 1.9% + 20p of the money donation only.
  3. A Gift Aid data collection, processing and submission fee of 5% of the Gift Aid added to donations by donors. The Gift Aid data collection, processing and submission fee will be chargeable on the Gift Aid amount if the client organisation or its representatives chooses to submit the claim to HMRC.

*GoodHub operates a “fair fee” policy in respect of the voluntary contribution. Specifically, if the aggregate voluntary contributions in any billing period is less than 5% of the money donations and/or ticket sales and/or entrance fees in that period, then the organisation will be liable for the difference between the voluntary contributions and 5% of the money donations, and the difference will be charged to the organisation.

The aggregate of the payment and Gift Aid processing fee and any net adjustment under the fair fee policy will be deducted from the transfer of the money donations by GoodHub to the organisation. Consequently, where GoodHub collects Gift Aid on behalf of the organisation, then the transfer of that Gift Aid will not be subject to further fee deductions.

The marketing fee will be calculated for each discrete page for the previous month irrespective of when and whether funds are transferred to the organisation.

All fees and charges exclude VAT. The marketing fee to registered charities should be zero rated for VAT, but organisations are advised to seek professional advice as each circumstance varies.

By registering and creating pages on GoodHub, the organisation agrees that ALL donations made to that organisation because of publishing, marketing or communication the organisation’s campaign pages should be made through those dedicated pages on www.GoodHub.com.

If, as a consequence of publishing, marketing or communicating a campaign page, the organisation receives any donations that are not received through GoodHub.com (“offline donations”), then GoodHub reserves the right to charge to the organisation its aggregate marketing fee (“additional fees”) on any or all offline donations received. Additional fees will be invoiced and deducted from future money transfers by GoodHub to the organisation. If outstanding transfers from GoodHub to the client organisation are insufficient to cover the additional fees, then payment will be due within 7 days of the invoice date.

If in the opinion of GoodHub, the organisation persistently seeks to bypass GoodHub to transact donations as a consequence of publishing, marketing or communicating a campaign page, then GoodHub reserves the right to withdraw the page with no notice or further explanation.

TRANSFER OF FUNDS

Except for CICs (see “Additional Terms for Community Interest Companies” below), GoodHub will transfer relevant net funds to the Organisation on or around the 10th day of a calendar month as follows:

Profile Pages and Regular Giving Campaign Pages only – donations received during a calendar month will be transferred directly to the Organisation’s nominated bank account on or around the 10th day of the calendar month immediately following the calendar month in which the donations were made.

Crowdfund a Project, Sponsored Event and Ticketed Event Pages only – income and donations will be transferred on or around the 10th day of the calendar month immediately following the calendar month in which the campaign or event Page was closed.

Where relevant, a Gift Aid claim will be submitted to HMRC for each Page each month. Gift Aid is transferred directly to the Organisation by HMRC and is therefore subject to HMRC’s processes and service levels.

GoodHub reserves the right to delay, suspend or refuse transfers where verification remains incomplete or unsatisfactory, where GoodHub is conducting a compliance or fraud review, where fraud, financial crime, unauthorised payments or a breach or suspected breach of these Terms is identified or reasonably suspected, or where GoodHub otherwise has a legitimate legal, security, compliance or risk reason for doing so.

Where a transfer is delayed or suspended, GoodHub may retain the relevant funds until it is satisfied that the applicable verification, fraud, security, compliance or other review has been completed and that the funds may appropriately be transferred.

CHARGEBACKS AND REFUNDS

In the event that a donation is reversed due to a chargeback, refund request, or any other reason after funds have been disbursed to the Organisation, the Organisation agrees to reimburse GoodHub the full amount of the reversed transaction. GoodHub will notify the Organisation of any such occurrences and provide details of the transaction in question. Failure to reimburse GoodHub may result in suspension or termination of the Organisation’s account and potential legal action to recover the funds.

RE-APPROPRIATION OF DONATIONS

If we are unable to transfer the funds donated to or raised on behalf of your organisation via GoodHub for any reason whatsoever, then GoodHub may re-appropriate the relevant funds at its discretion. Circumstances include but are not limited to:

  • where the Organisation has not provided bank account information required by GoodHub or GoodHub has not been able to satisfactorily verify the Organisation’s bank account within 12 months after registration, and GoodHub is therefore unable to transfer funds raised on its behalf; or

  • where your organisation has been nominated as the preferred recipient organisation, but you subsequently choose not to register on GoodHub or provide bank details for the transfer of funds within 12 months after being notified by GoodHub that we are holding funds on your behalf.

For the purposes of this section, the right to “re-appropriate funds” shall mean the right for GoodHub to use or apply the relevant monies as GoodHub determines at its sole discretion including, without limitation, making donations to other charities or non-profits, enhancing other donations, or for its internal business purposes (including retaining the funds).

ADDITIONAL TERMS FOR TICKETED EVENTS

The additional definitions apply to GoodHub’s Ticketed Event feature:

  • Event: refers to an event advertised on the site and created by an organiser after accepting the Terms.
  • Organiser: refers to the person who has created an account with GoodHub, accepted the terms and conditions and creates events on the site.
  • Purchaser: refers to the person who has created an account with GoodHub, accepted the terms and conditions and intends to use GoodHub’s services.

YOUR EVENTS

Your events will be displayed on GoodHub. To list an event on our site you will need to provide the following information: event name, date, location, description, picture, and tickets details.

GoodHub may remove any event for any reason whatsoever, including without limitation any event that promotes obscene or illegal activity.

CONTENT

Organisers should submit real information and keep it updated for the other purchasers. All activity under their account and content posted on the event is their responsibility. The organiser may not use the site for any illegal or unauthorised purpose.

GoodHub is not responsible for the organisers’ submitted content. However, GoodHub reserves the right to alter or remove any content and terminate the organiser’s right to use the Site.

RESCHEDULING, CANCELLATION AND FRAUD

It is the organiser’s responsibility to notify purchasers if there is a rescheduling, cancellation or other issue linked to their event.

GoodHub does not guarantee or warrant that any specific event will occur at any specific time. All use of the GoodHub site is “as is” without any warranty of any kind. The purchaser uses this site at their risk.

REFUNDS

It is the organiser’s responsibility to inform the buyer of the refund policy and issue the refunds.

GoodHub may request a refund from the organisers for any reason including but not limited to when suspecting fraudulent behaviour or misrepresentation.

ADDITIONAL DONATIONS

Where a user adds a donation to their ticket purchase then the donation is deemed to be a discrete transaction and the terms and conditions for a donation will apply to the donation part of the aggregate purchase and donation transaction.

THE ORGANISATION’S LIABILITY TO GOODHUB PLATFORMS LIMITED

The organisation is liable to GoodHub Platforms Limited for any loss or damage suffered by GoodHub Platforms Limited or any user of GoodHub as a result of the organisation (or a person using the organisation’s username and password with the organisation’s knowledge or permission or through the organisation’s negligence):

  1. using GoodHub.com in a way that is fraudulent.
  2. breaching these organisation’s Terms.
  3. otherwise using GoodHub.com in a way that causes loss or damage to GoodHub Platforms Limited or any other user of GoodHub.com
  4. Receiving funds from donations that are later subject to chargebacks or refunds, and failing to reimburse GoodHub Platforms Limited for such amounts upon request.

GOODHUB PLATFORMS LIMITED’S LIABILITY TO THE ORGANISATION

GoodHub Platforms Limited is not liable to the organisation for any loss, damage or cost arising out of or in connection with the organisation’s registration with GoodHub Platforms Limited or use of GoodHub.com, except where the loss, damage or cost is a result of GoodHub Platforms Limited’s breach of these organisation terms, negligence or fraud.

GoodHub Platforms Limited’s liability to the organisation will not exceed 10,000 pounds in respect of all claims.

Nothing in these organisation’s terms excludes or limits GoodHub Platforms Limited’s liability for death or personal injury caused by its negligence or for fraud.

ASSIGNMENT

GoodHub Platforms Limited may transfer or delegate any of its rights or obligations under these organisation’s terms to any person. GoodHub Platforms Limited may provide information about the organisation and the organisation activities on GoodHub.com to that person.

The organisation may not transfer any of its rights or obligations under these organisation’s terms.

AMENDMENTS

GoodHub Platforms Limited may amend these organisation’s terms from time to time and need not give the organisation notice of the amendments.

These terms will display the date that any amendments were effective.

NOTICES

All notices given under these organisation’s terms or any other terms relating to GoodHub.com must be in writing and in English.

GoodHub Platforms Limited may deliver a notice to the organisation by placing a message on the organisation’s area of GoodHub.com or by email or post to the contact details last known to GoodHub Platforms Limited.

A notice from GoodHub Platforms Limited will be effective at the time of placing a message on GoodHub.com or sending an email, or on the second business day after posting. A business day is a weekday other than a national holiday.

A notice from the organisation to GoodHub Platforms Limited can be sent by email to admin@GoodHub.com, or by post to GoodHub Platforms Limited Customer Service, 7 Gay Street, Bath, BA1 2PH. Notices to GoodHub Platforms Limited will be effective on receipt.

COMPLAINTS

Complaints must be made in writing to GoodHub.com Customer Services, 7 Gay Street, Bath, BA1 2PH. Notices to GoodHub Platforms Limited will be effective on receipt.

NO WAIVER

If GoodHub Platforms Limited does not enforce any of its rights under these organisation’s terms or any other terms relating to GoodHub.com, it does not mean that GoodHub Platforms Limited will be unable to enforce that right in future.

THIRD PARTY RIGHTS

A person who is not a party to these organisation’s terms may not enforce any of these terms.

LAW AND JURISDICTION

These organisation’s terms and any non-contractual obligations arising out of or in connection with it are governed by English Law and the English courts have exclusive jurisdiction.

For the benefit of GoodHub Platforms Limited, the organisation irrevocably submits to the jurisdiction of the English courts and irrevocably agrees that a ruling in those courts will be conclusive and binding on the organisation and may be enforced against the organisation in the courts of any other jurisdiction.

PERSONAL INFORMATION

In order to provide the GoodHub service, GoodHub collects and processes personal information relating to Organisation representatives, principal applicants, Fundraisers and Users. This may include names, titles, addresses, dates of birth, email addresses, telephone numbers, bank account information and other information provided to GoodHub or obtained in connection with verification, fraud prevention, security and compliance checks.

GoodHub may use personal information to verify the identity and contact details of principal applicants and other relevant representatives, verify Organisation bank accounts and eligibility to use GoodHub, administer Organisation Pages and payments, and prevent, detect and investigate fraud, financial crime, misuse of the GoodHub service and breaches or suspected breaches of these Terms and Conditions.

For these purposes, GoodHub may use independent third-party verification, payment and other service providers and may check information against appropriate third-party data sources and public registers. GoodHub may also receive information and risk indicators from such providers as part of its verification, fraud prevention, security and compliance processes.

Where required or appropriate, GoodHub may disclose personal information to its payment processors, acquiring or banking partners, identity and verification providers, professional advisers, regulators, law enforcement agencies or other competent authorities, subject to applicable law.

Personal information will be collected, used, stored and otherwise processed in accordance with GoodHub’s Privacy Policy and applicable data protection law. Further information about how GoodHub processes personal information, including the purposes for which it is used, the parties with whom it may be shared and the rights of individuals, is set out in GoodHub’s Privacy Policy.

INTERMEDIARIES

GoodHub acts as an intermediary between Organisations, Fundraisers and Users of the website. Organisations and Fundraisers are responsible for the information, content and materials they submit to GoodHub and for ensuring that such information, content and materials are accurate, lawful and not false, deceptive or misleading.

GoodHub does not create or independently verify all information submitted by Organisations or Fundraisers and does not guarantee the accuracy, completeness or reliability of information appearing on an Organisation, campaign, event or Fundraiser Page.

GoodHub may use automated systems and manual review to moderate and assess information, content and imagery for compliance with these Terms and Conditions and to identify potential fraud, deception, financial crime, safety, credibility or other trust concerns.

Where concerns arise, GoodHub may request additional information or evidence, delay or prevent publication, edit or remove content, temporarily pause or suspend a Page, restrict further donations or transfers, close a Page or account, or take any other proportionate action permitted under these Terms and Conditions.

The use of automated systems or manual review does not mean that GoodHub has verified, endorsed or approved the accuracy or authenticity of any Organisation, campaign, event or Fundraiser Page, nor does publication constitute any representation or warranty by GoodHub as to the Organisation, its activities, the intended use of funds or the accuracy of information provided.

ADDITIONAL TERMS FOR PRINCIPAL APPLICANTS AND THEIR OBLIGATIONS

The principal applicant is the individual who completes the registration on behalf of the organisation. The following additional terms will apply to the principal applicant’s dealings with GoodHub Platforms Limited and your use of the platform and GoodHub’s associated services. To the extent there is any conflict between these additional terms and the core Terms and Conditions, these additional terms will prevail.

You agree that: –

    1. You have obtained the explicit and requisite authorisation of the individual or organisation to register that individual or organisation on GoodHub.com.
    2. You have obtained the explicit and requisite authorisation to create and publish pages on behalf of that individual or organisation.
    3. If your use of the website and/or associated services results in access to any Personal Information you shall: (i) at all times assist with the responsibilities of GoodHub Platforms Limited, as a data controller responsible for determining how the Personal Information is processed under the provisions of the Privacy Laws; (ii) not do, or cause or permit to be done, anything which may result in a breach by GoodHub Platforms Limited of the Privacy Laws and comply with all reasonable instructions from GoodHub Platforms Limited relating to the processing by you and/or the GoodHub pages of such Personal Information; (iii) comply with the Privacy Laws in respect of your and/or the GoodHub’s collection, use, disclosure or processing of the Personal Information; (iv) abide by the lawful instructions of all data subjects in respect of the Personal Information and not do anything to compromise the security of such information; (v) not sell, trade or rent Personal Information to third parties; (vi) hold the Personal Information securely and not disclose it to anyone other than GoodHub Platforms Limited, as agreed to by the data subject and/or as permitted by Privacy Laws; (vii) implement adequate security, technical and organisational measures against all unauthorised, unlawful or accidental access, processing, use, erasure, loss or destruction of, or damage to, Personal Information in accordance with Privacy Laws, and abide by GoodHub Platforms Limited’s reasonable requirements to ensure the security of the Personal Information as notified to you from time to time; (viii) use Personal Information appropriately and only for the specific purposes as notified to you from time to time, including by way of the applicable privacy policy available on the GoodHub platform; (ix) only communicate with users where they have agreed to receive further communications from you, and only to the extent that they have indicated their preference to do so; (x) not retain any Personal Information for longer than is necessary; and (xi) to the extent legally permissible, you shall indemnify and hold harmless GoodHub Platforms Limited, its successors and assigns, from and against all losses, costs and other damage caused by your and/or the GoodHub’s page’s breach of this paragraph; and
    4. you shall maintain any necessary authority, permit, licence, consent, approval and registration for you to publish pages, and fundraise or sell tickets (and, where applicable, for GoodHub Platforms Limited to fundraise on your behalf) in accordance with applicable laws and if GoodHub Platforms Limited needs any such authority, permit, licence, consent, approval or registration for it to publish content, fundraise or sell tickets on behalf of the GoodHub pages then you will, at no cost to GoodHub Platforms Limited, provide all such assistance as GoodHub Platforms Limited reasonably requires to assist GoodHub Platforms Limited with the same. You agree that you shall inform GoodHub Platforms Limited immediately if, for any reason, you and/or the GoodHub page(s) cease(s) to maintain the necessary authority, permit, licence, consent, approval and/or registration to operate the fundraising activities in relation to the GoodHub page(s) in accordance with applicable local laws.
    5. By building and publishing pages on GoodHub, you represent, warrant and undertake to GoodHub Platforms Limited and the users of the website that:
      1. Each time you use the website or associated services, and in particular when you create a GoodHub page, you will comply with GoodHub Platforms Limited’s guidelines that apply to GoodHub’s pages at that time.
      2. That the organisation has agreed, and is responsible for establishing, communicating and the governance of the distribution policy for funds raised and the eligibility criteria for the ultimate recipient (if applicable);
      3. All donations made, and funds raised via purchases, through any GoodHub page will be used for the purposes set out on your page;
      4. You will provide feedback via your GoodHub pages on the website to explain what outcome has been or will be achieved as a result of any funds raised by way of donations and ticket purchases (including how any funds raised in excess of your target will be used); and
      5. The information you provide to us is true and accurate in all respects and is not misleading;
      6. You have not omitted to tell us any information which could reasonably be considered relevant;
      7. No fraudulent, criminal or otherwise improper uses will be made of donations made or tickets sold via your GoodHub pages. GoodHub Platforms Limited reserves the right to pause, suspend, withdraw or close any or all Pages where fraudulent, criminal or otherwise improper use is identified or reasonably suspected, and may delay or withhold donations or ticket revenue while it carries out any appropriate fraud, security, compliance or financial crime investigation. GoodHub Platforms Limited may cancel any or all Pages and refund donations or ticket purchases to Users where it considers this reasonably necessary or appropriate.

ADDITIONAL TERMS FOR COMMUNITY INTEREST COMPANIES (“CICs”)

The following terms are in addition to the “Organisation Terms and Conditions” and apply to a CIC registering on GoodHub.

Where the term “Organisation” is used in these and other Terms and Conditions, that term will apply to that CIC registering on GoodHub.

GoodHub welcomes community interest companies (CICs) that undertake activities that are charitable under the laws of all or part of the United Kingdom.

By registering with GoodHub, the CIC agrees that it undertakes activities that have a charitable purpose or purposes that explicitly fall within 13 descriptions of purposes as set out by the Charity Commission here.

The purposes must be for the public benefit, meaning they should provide a tangible benefit to the community or a significant section of it.

The CIC confirms that any information it submits regarding its charitable purpose and public benefit is relied upon by The GoodHub Foundation when determining eligibility for the application of donations and any associated Gift Aid. The CIC acknowledges that such eligibility may be withdrawn at The GoodHub Foundation’s discretion.

THE GOODHUB FOUNDATION

All CICs registered with GoodHub are automatically allocated to The GoodHub Foundation (“GHF”).

The GoodHub Foundation is an independent grant-making charity (registered charity number in England and Wales: 1209383) whose object is to advance such charitable purposes for the public benefit (according to the law of England and Wales) as the charity trustees see fit from time to time.

Any donation made through GoodHub with a CIC as the intended beneficiary is made to The GoodHub Foundation. The GoodHub Foundation is a registered client organisation of GoodHub and as such has appointed GoodHub as its agent for dealing with donations, including, where applicable, Gift Aid, made through GoodHub.

DONATIONS

As a CIC, you undertake that all donations, including where applicable Gift Aid, received through The GoodHub Foundation will only be used for your charitable purpose.

The GoodHub Foundation will transfer the donation to the selected CIC, following the donor’s wishes. However, in rare cases and at its sole discretion, The GoodHub Foundation may withhold and re-appropriate donations to a CIC without prior notice or explanation if:

  • It cannot satisfactorily verify that the recipient bank account belongs to the CIC.
  • It believes the CIC does not serve a charitable purpose.
  • It suspects the donations will not be used for charitable purposes.
  • It identifies or reasonably suspects fraud, financial crime, unauthorised payments or other illegal or improper activity in connection with the CIC, its activities, its fundraising or the relevant donations.

Donations made via GoodHub and passed to a CIC by The GoodHub Foundation will be net of GoodHub’s payment and Gift Aid processing fees that The GoodHub Foundation incurs as set out in these Organisation Terms and Conditions.

If applicable, GoodHub’s “fair fee” policy will be applied and deducted from donations intended for your CIC made through GoodHub.

GIFT AID

For eligible donations transferred to a CIC in accordance with the donor’s wishes, Gift Aid will be added and also passed to the CIC. An additional 5% processing fee will apply to Gift Aid for a CIC. Therefore Gift Aid claims for CICs will be subject to a total deduction of 10% of the Gift Aid amount to cover  processing costs.

If HMRC rejects a donor’s Gift Aid declaration, no Gift Aid payments will be made. Should HMRC request a refund of previously paid Gift Aid, The GoodHub Foundation will contact the recipient CIC and may either request repayment of the refund amount or deduct it from future donations.

If a Gift Aid claim is immediately rejected and not transferred from HMRC to The GoodHub Foundation, no fees or charges will be applied for the rejected claim. However, if HMRC requests a refund of a previously paid Gift Aid claim, The GoodHub Foundation may charge fees and request repayment from the CIC or deduct the amount from future donations.

TRANSFER OF FUNDS

Due to additional processing, GoodHub will transfer relevant net funds (including any Gift Aid, if applicable) to the client Organisation on or around the 15th day of a calendar month as follows:

Profile Pages and Regular Giving Campaign Pages only – donations received during a calendar month will be transferred directly to the Organisation’s nominated bank account on or around the 15th day of the calendar month immediately following the calendar month in which the donations were made.

Crowdfund a Project, Sponsored Event and Ticketed Event Pages only – income and donations will be transferred on or around the 15th day of the calendar month immediately following the calendar month in which the campaign or event Page was closed.

GoodHub reserves the right to delay, suspend or refuse transfers where verification remains incomplete or unsatisfactory, where GoodHub or The GoodHub Foundation is conducting a compliance or fraud review, where fraud, financial crime, unauthorised payments or a breach or suspected breach of these Terms is identified or reasonably suspected, or where GoodHub or The GoodHub Foundation otherwise has a legitimate legal, security, compliance or risk reason for doing so.

Where a transfer is delayed or suspended, GoodHub or The GoodHub Foundation may retain the relevant funds until it is satisfied that the applicable verification, fraud, security, compliance or other review has been completed and that the funds may appropriately be transferred.

TRANSACTION INFORMATION

All information on the transactions that The GoodHub Foundation processes for you and any deductions made in respect of such transactions will be available through your dashboard in GoodHub.

LICENCE OF TRADEMARK AND COPYRIGHTED MATERIAL

You hereby grant to GoodHub Platforms Limited, its affiliates and its partners a non-exclusive licence to use any of your GoodHub pages’ trademarks and any copyrighted material or other content including written, images and videos (or any link to the same) solely in connection with the website and associated services and its operation and promotion and for no other purpose whatsoever.

You solely are responsible for ensuring that you have gained the appropriate permission of any of and all the individuals and premises, venues and similar captured in images or videos (or any link to the same) that you submit to GoodHub for your pages. If you do not have permission, then you should immediately remove that published content from GoodHub. 

The licence shall terminate automatically on expiry or termination of these Terms of Service or the removal of your GoodHub pages from the website in accordance with these Terms and Conditions.

DISCLAIMER AND LIMITATION OF LIABILITY

Notwithstanding the provisions of the Disclaimer and Limitation of Liability section of the core Terms and Conditions, GoodHub Platforms Limited’s total liability to you arising under or in connection with these Terms and Conditions, so far as such liability arises out of or relates to your creation and/or use of GoodHub pages, shall be limited to the total fees paid by you to GoodHub Platforms Limited under these Terms and Conditions for your use of the website and associated services during the preceding 12 month period ending on the date the circumstances giving rise to the liability arose.

CONFIDENTIAL INFORMATION

During the published period of your GoodHub pages and for a period of seven (7) years thereafter, the parties shall treat as strictly confidential all information about the other which has been acquired as a result of the use of the website and associated services and which is not in the public domain.

No party shall use or disclose to any third party such information belonging to the other party without that party’s prior written consent, except where required to do so by applicable law, including, without limitation, the Freedom of Information Act 2000 and the Environmental Information Regulations 2004, or regulatory or governmental body. This paragraph shall survive termination of these Terms and Conditions.

TERMINATION

GoodHub Platforms Limited reserves the right, at its sole discretion, to immediately and without notice suspend or permanently deny your access to all or part of the website and associated services, including for example by removing any GoodHub pages from the website. GoodHub Platforms Limited will only exercise this right where there is a breach or suspected breach by you of these Terms and Conditions (including where there is any actual or suspected fraudulent, criminal or improper use of the website or associated services) or where GoodHub Platforms Limited has any other legitimate reason to do so.

These Terms and Conditions shall terminate automatically upon the removal by you or GoodHub Platforms Limited of your GoodHub pages from the website. These Terms and Conditions will continue to apply to past use by you.

Upon termination or suspension or denial of access to the website and associated services, funds already received on your behalf by GoodHub Platforms Limited will be handled in accordance with the provisions above, provided that any potential payment (where applicable) may be delayed where GoodHub Platforms Limited conducts an investigation regarding your use of the website and associated services and GoodHub Platforms Limited may decide to refuse to pay funds across to you where you have breached these Terms and Conditions or your GoodHub pages have been removed. In such circumstances GoodHub Platforms Limited may authorise a refund of donations to donors.

GoodHub Platforms Limited may decide to refuse to pay funds across to you where you have breached these Terms and Conditions, your GoodHub pages have been removed, or where donations are subject to chargebacks or refunds. In such circumstances, GoodHub Platforms Limited may authorise a refund of donations to donors and seek reimbursement from you for any funds already disbursed.

Last Updated: 13th August 2026