Frequently Asked Questions

Yes. We take our responsibility seriously and fully commit to the Fundraising Promise and the Codes of Fundraising Practice.

Yes, you can choose to make a single donation to any campaign at any time.

No, you don’t need to register to make a donation through GoodHub. You will need to provide an email address in order to receive your donation receipt.

You can set up a regular gift via any charity or non-profit’s profile page by simply clicking “Donate” and then clicking the “Monthly” option. Your bank or credit card will be charged on your preferred date each month.

You’ll need to provide an email address and create a password in order to login and change or cancel your monthly donation, or update your payment card details.

You can make a one-off donation, make a monthly gift, or buy tickets with any Visa debit or credit card, or Mastercard debit or credit card. We’ll soon be adding e-wallets and open banking options too.

Yes, by logging in to your account you can change the amount that you donate, the date your donation is collected or cancel your regular donation.

Each profile page, Crowdfund a Project, sponsored or ticketed event page will give details of how all funds raised will be used.

For donations made via a profile page, we usually transfer donations and Gift Aid directly to the organisation monthly. For Crowdfund a Project campaigns and sponsored and ticketed events, we transfer funds shortly after the page is closed.

The charity can either extend the campaign term from your admin panel or it can choose to draw down any funds raised. Please note that where funds are raised via a Crowdfund a Project campaign page then the organisation has made a contractual commitment that they will be used for the purposes set out on the crowdfunding page and other campaign material.

Yes. If a Crowdfund a Project campaign or Sponsored Event is funded quicker than expected, then the organisation can set a stretch target.

Where an organisation runs a Crowdfund a Project campaign on GoodHub, then it has made a contractual commitment to ensure that all donations made to that campaign will be used for the purposes set out. If it chooses to accept donations beyond the original campaign target, then the campaign webpage and material must clearly explain how any excess funds raised will be used.

It is the organiser’s responsibility to notify purchasers if there is a rescheduling, cancellation or other issue linked to their event. 

GoodHub does not guarantee or warrant that any specific event will occur at any specific time.

It is the organiser’s responsibility to inform the buyer of the refund policy and issue the refunds. When transacting on the site the organiser’s refund policy applies to you; you may not be reimbursed should the event be cancelled.

GoodHub may request a refund from the organisers for any reason including but not limited to when suspecting fraudulent behaviour or misrepresentation.

There is no charge to donate or buy tickets. However, GoodHub does offer you the option to add a small voluntary contribution to your donation or purchase to cover our operating costs.

GoodHub does not charge the organisation a set-up or subscription fee, nor a platform fee. There is a small payment processing fee and a charge for processing Gift Aid.

Digital fundraising is one of the most cost-effective ways for charities to raise funds, but any method of taking donations online will have costs associated with it.

GoodHub does not charge a platform fee but instead we offer all donors the option to add a small voluntary contribution to their donation to cover our costs instead of charging the charity a platform fee.

Gift Aid is a tax relief boosting donations by an extra 25% on donations made by UK taxpayers.

If the organisation is a registered or exempt charity then we can collect Gift Aid and pass it directly to the organisation. Simply click the box to confirm that you are a UK taxpayer, and we do the rest.

When you donate, you’ll be asked to confirm whether you are a UK taxpayer. Please note that Gift Aid can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at a rate at least equal to the amount reclaimed on their donations in the current tax year.

To keep things simple, your Gift Aid status will be saved for the next time you donate. If your status has changed and you are no longer a UK taxpayer, then please contact us and we will change your Gift Aid status.

If you pay tax at the higher rate, you may be able to reclaim tax relief on your gross donation at 20% (i.e. the difference between the higher rate of tax at 40% and the basic rate at 20%). Simply print out a copy of your donation history and attach it to your tax return. If in doubt, please seek the advice of an accountant or other professional adviser.

Simplicity: We guide you through a simple step-by-step process so that your bespoke GoodHub profile page can be live and accepting donations within an hour. Your fundraisers can raise funds on your behalf from day 1.

Cost: creating your profile page is straightforward; you don’t need developers, and there is no set-up or subscription fee to create your profile page and start fundraising on GoodHub.

More features: you can create unlimited campaign pages to fund specific projects or initiatives, seamlessly organise sponsored events, or sell tickets to an event – all at no additional cost.

Expert support: every charity gets free access to our team of Client Success Managers, irrespective of your charity’s size or how much it raises.

We collect your Gift Aid: saving you admin, and all Gift Aid is paid directly to your bank account by HMRC 

Full reporting suite: free of charge, for every client.

There’s more: GoodHub will shortly enable you to not only engage and retain your supporter base but we’ll give you the features and support to extend your network. Watch this space…

Is GoodHub registered with the Fundraising Regulator?

Yes. We take our responsibility seriously and fully commit to the Fundraising Promise and the Codes of Fundraising Practice.

Every charity or non-profit gets a free, dedicated profile page when they register. This is your own bespoke webpage hosted on GoodHub; you can tell visitors to your page all about your organisation, what you do and how you use the funds raised.

Your profile page invites donors to safely make a one-off donation or set up a regular gift and fundraisers can set up their own fundraising page to raise funds on your behalf – all at the click of a button. 

Your community can also find details of any specific projects or initiatives that you are funding, news of your sponsored events, and links to buy tickets to your events. Your profile page is your fundraising hub.

They’ll also find your contact details and links to your social media. 

If your charity or non-profit has projects or initiatives that require funds, then you can create as many dedicated “Crowdfund a Project” fundraising pages as you like, free of charge. You can tell visitors about your project and how their donations will be used. Your page is fully configurable; for example, you can choose to add a fundraising target and decide how long your page is live and much more.

You can create as many project or initiative pages as you like at no additional cost.

GoodHub can help you organise, manage, and raise funds if you are hosting a sponsored event such as your own Santa Run, or your supporters are participating in an organised sponsored event like a marathon. 

Your Sponsored Event page is fully configurable; you can choose from a range of options such as collecting an entrance fee to setting a minimum sponsorship target and much more. You can also choose to collect unlimited data from participants, such as t-shirt sizes, to make managing your event even easier. 

There is no additional charge to set-up your dedicated sponsored event page.

GoodHub enables you to sell tickets to your event such as a gala dinner or golf day – almost anything

We put you in complete control: you can choose the number of ticket available, multiple ticket types and prices – and even offer a discount on bulk purchases, or via a discount code to preferred supporters.

You can collect unlimited data from purchasers, such as menu choices. You can even invite purchasers to add a donation AND Gift Aid to their purchase so you can raise even more through your event.

There is no additional charge to set-up your dedicated event page.

We don’t offer a contactless donation device simply due to cost and hassle.

However, every fundraising, campaign and event page does come with a QR code. Anyone with a smartphone can scan the QR code and donate or buy tickets safely and securely through their own device.

The QR code is downloadable and can be used in posters and leaflets or attached to collection buckets at events.

You can either extend your campaign term from your admin panel or you can choose to draw down any funds raised.

Please note that where funds are raised via a Crowdfund a Project campaign page then the organisation has made a contractual commitment that they will be used for the purposes set out on the crowdfunding page and other campaign material.

Yes. If your Crowdfund a Project campaign or Sponsored Event is funded quicker than expected, then you can set a stretch target.

If you choose to run a Crowdfund a Project campaign on GoodHub, then the organisation has made a contractual commitment to ensure that all donations made to that campaign will be used for the purposes set out. If you choose to accept donations beyond your original campaign target, then your campaign webpage and material must clearly explain how any excess funds raised will be used.

GoodHub will transfer relevant net funds to the client organisation on or around the 15th day of a calendar month as follows:

Profile Pages and Regular Giving Campaigns – donations for a calendar month are transferred directly to your nominated bank account on or around the 15th of the calendar month immediately following the calendar month in which the donations were made.

“Crowdfund a Project”, Sponsored Events and Ticketed Events – income and donations are transferred on or around the 15th of the calendar month immediately following the calendar month in which the campaign or event page was closed.

Where relevant, a Gift Aid claim is submitted to HMRC for every fundraising and event page each month. The Gift Aid is transferred to you directly from HMRC so is dependent on their processes and service levels.

Note that GoodHub reserves the right to retain funds if, in its exclusive opinion, it has been unable to satisfactorily verify that the recipient bank account belongs to the client organisation until such time as it has been able to do so.

Yes. We provide a full suite of reports totally to all our clients, totally free of charge.

You can find a summary of all your fundraising efforts and specific campaigns whenever you want. Our “donor” and fundraiser reports provide full details of your supporters, their donation amount and whether Gift Aid has been added.

You can also download a Gift Aid report if you prefer to submit your claim yourself.

Not at all – we support all non-profit organisations from registered or exempt charities, to schools, faith organisations from any denomination, sports clubs and associations – and much more!

Yes. It’s completely free to register and set up your profile page on our secure website. By registering, you accept our Terms and Conditions.

There are two parts to the registration process, and we require information for each:

1. The individual who completes the registration on behalf of the organisation.

GoodHub will undertake a simple check to verify the ID of the person registering the charity. We do NOT carry out a credit check, and no entry will be recorded on your credit file. We do not access any personal data or information – we simply check that you are who you say you are. To complete this simple check, we ask you to provide:

• Your full name
• Your home address
• Your date of birth
  

1. The organisation on behalf of which you are registering a campaign. The information required includes:

• The type of organisation that you are registering on behalf of e.g. an organisation, charity or Friends association
• The organisation name, address and website
• The Registered Charity number, if applicable
• The company number if your organisation is registered at Companies House.

Our team has developed a simple step-by-step process to make it easy for you to create a great looking profile, campaign or sponsored or ticketed event page. You’ll need some written content, and you can upload your logo and a gallery of photos and even a video – or three.

Of course, our team of UK-based Client Success Managers are on hand at the end of a phone or online to step in if you need any help.

Every charity and non-profit, irrespective of size or how much you raise, enjoys the complimentary support of a dedicated Client Success Manager to help you at every step of the fundraising journey.

Our team is UK-based and they’re real – you can talk them over the phone or meet online. Sometimes they’ll even pop along and say “hello” in person.

Our fundraising experts are on hand to provide advice on campaign content and structure, how to create a comprehensive and effective communication strategy and provide ongoing monitoring and advice to help you achieve your fundraising goals.

To book an introductory online meeting or call with one of our experts, please click here.

GoodHub provides you with all the tools to reach out to your organisation’s community as you choose.

Your profile page and any additional pages you create for specific projects or events will have a unique URL and downloadable QR code which can be inserted in posters or leaflets – almost anywhere – so that your supporters can donate or buy tickets safely and securely from their own smartphone.

Each page also has social media buttons that make it easy for anyone to tell their own network about the fundraising campaign or their donation with just one click.

GoodHub is committed to providing affordable access to digital fundraising for EVERY charity irrespective of size and how much you raise.

We don’t charge a registration or a subscription fee to raise funds or sell ticket to an event – simple. And there’s no platform fee either; instead, we offer supporters the option to add a small voluntary contribution to their donation or ticket purchase to cover our costs.

We do charge charities a competitive payment processing fee and a small charge to collect and submit Gift Aid data on your behalf.

Full details of our fees (including our “fair fee” policy) can be found in our dedicated fee section and in our T&C’s.

We keep it competitive and simple: our Payment Processing Fee is just 1.4% + 20p of each donation for all card types – debit or credit, domestic or international.

There is a small charge to collect Gift Aid data and submit claims on your behalf of 5% of the Gift Aid added by donors.

Digital fundraising is one of the most cost-effective ways for charities to raise funds, but any method of taking donations or ticket purchases online will have costs associated with it.

Instead of charging a platform fee, we offer supporters the option to add a small voluntary contribution to their donation or ticket purchase to cover our costs.

However, some supporters are still surprised that there are costs involved when it comes to raising funds online so we explain clearly how their voluntary contribution will be used.

See Our Fees and T&C’s for full details including our “fair fee” policy.

Yes. If you are a registered or exempt charity or otherwise able to claim Gift Aid, then we can collect any Gift Aid on your behalf. This can then be paid directly into your nominated bank account by HMRC.

Yes. HMRC allows agents, nominees, and collection agents to make repayment claims on your behalf.

Agents, nominees, and collection agents can only claim for your charity or CASC if you’ve informed HMRC that they’re authorised to represent you.

We’ll provide full details on how to notify HMRC in your “welcome” email or drop an email anytime to hello@goodhub.com for more info.